上海怡德恩口腔诊所 (Aidencare Dental Clinic)
According to our open methodology, this clinic scored 57.6/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #4 of 18 ranked clinics · Last checked: 7 September 2026
57.6/100
Positions by Rating Profile
- Overall Transparency & Trust#457.6/100
- Best for Expats#456/100
- Best for Dental Implants#1052.3/100
- Best for Emergency Dental Carenot ranked
- Best Price Transparency#840.2/100
- Best English-speaking Clinics#360.2/100
- Best for Families / Children#462.2/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified
Summary
Single-site private practice opened in 2023 on the 30th floor of Gubei Soho in Changning, founded and led by Dr. Oscar Sum. The clinic publishes a bilingual site with a named international clinical team, works with MSH China and other insurers on direct or assisted billing, and describes itself as a teaching and internship partner for international schools and universities.
Strengths
- Information Transparency: 18 of 20 points.
- Reputation & Reviews: 16 of 20 points.
- No red flags identified in public sources.
Weaknesses
- Price Transparency: 0 of 3 verifiable points (missing: prices or price ranges published)
- AI & Search Visibility: 2.5 of 10 verifiable points (missing: mentioned for: best dentist China; mentioned for: English speaking dentist China; mentioned for: dental implants China; mentioned for: emergency dentist China; mentioned for: China dental clinic for expats; dedicated service pages)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
18 / 20
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✓ | Dentist names listed Team page names Dr. Oscar Sum, Dr. Adrian Gaytan Davila, Dr. Karina Senli and Dr. Jennifer Xu with biographies. [s2] | 3/3 |
| ✓ | Dentist specializations listed Each dentist carries a stated special interest (prosthodontics/orthodontics/implants, paediatrics, holistic dentistry, cosmetic dentistry). [s2] | 2/2 |
| ? | Real clinic photos | 0/2 |
| ✓ | Service list published Treatment list published in both English and Chinese on the clinic's own site. [s1] [s4] | 3/3 |
| ✓ | Clear contact details Two phone numbers (Chinese and English lines), e-mail, WeChat ID and a contact form. [s3] | 2/2 |
| ✓ | English website version English is the primary language of the site, with a parallel simplified-Chinese version at /zh. [s1] [s4] | 2/2 |
| ✓ | Address and map published Street address plus metro directions (Yili Road, Line 10); no embedded map. [s3] | 2/2 |
Price Transparency
0 / 15
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✗ | Prices or price ranges published Home, contact, insurance/MSH and Chinese pages were read; the clinic publishes insurance and reimbursement information but no price list, ranges or fee page. [s1] [s3] [s5] [s4] | 0/3 |
| ? | Cleaning price listed | 0/2 |
| ? | Filling price listed | 0/2 |
| ? | Crown price listed | 0/2 |
| ? | Implant price listed | 0/2 |
| ? | Consultation price listed | 0/2 |
| ? | X-ray / imaging price listed | 0/2 |
Reputation & Reviews
16 / 20
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ◐ | Google rating (Bayesian-adjusted) Star histogram read live on 2026-09-06 from the place page: 27 five-star, 0 four-star, 0 three-star, 0 two-star, 0 one-star. The buckets sum to 27, matching the 27 in the place-page header exactly, and the weighted mean 5.000 reproduces the published 5. Attribution re-checked automatically on 2026-09-07 after the verification pass found the listing pin 19.7 km from the published address: the Gubei and the Pudong queries return the same single place id ChIJ5wXjK1OKOCkRCDUKuqutxss and the listing carries this clinic’s own website, its published phone and an owner-written description naming this card’s Gubei address, so this reading belongs to this clinic and not to another branch — what is wrong on the listing is its pin, not its identity (see geoSuppressed). [gmp1] [gmp2] | 5/6 |
| ◐ | Google review volume Read live on 2026-09-06 from the place-page header; the star histogram sums to the same figure. The 27 recorded by the verification pass on 2026-09-05 was re-read on the live page and confirmed unchanged. Attribution re-checked automatically on 2026-09-07 after the verification pass found the listing pin 19.7 km from the published address: the Gubei and the Pudong queries return the same single place id ChIJ5wXjK1OKOCkRCDUKuqutxss and the listing carries this clinic’s own website, its published phone and an owner-written description naming this card’s Gubei address, so this reading belongs to this clinic and not to another branch — what is wrong on the listing is its pin, not its identity (see geoSuppressed). [gmp1] [gmp2] | 1/3 |
| ✓ | Review recency The newest review visible is 2 months old, which proves the within-3-months bucket and no better. Sample: the 3 reviews Google Maps renders on the place page, in Google's relevance order; a newest-first list was not available. Attribution re-checked automatically on 2026-09-07 after the verification pass found the listing pin 19.7 km from the published address: the Gubei and the Pudong queries return the same single place id ChIJ5wXjK1OKOCkRCDUKuqutxss and the listing carries this clinic’s own website, its published phone and an owner-written description naming this card’s Gubei address, so this reading belongs to this clinic and not to another branch — what is wrong on the listing is its pin, not its identity (see geoSuppressed). [gmp1] [gmp2] | 3/3 |
| ✓ | Clinic responds to reviews The owner replied under a visible review, by name and in English ("Thank you so much for your kind review!" under an eight-month-old five-star). This is the only Chinese card in the country where an owner reply was found. Sample: the 3 reviews Google Maps renders on the place page, in Google's relevance order; a newest-first list was not available. Attribution re-checked automatically on 2026-09-07 after the verification pass found the listing pin 19.7 km from the published address: the Gubei and the Pudong queries return the same single place id ChIJ5wXjK1OKOCkRCDUKuqutxss and the listing carries this clinic’s own website, its published phone and an owner-written description naming this card’s Gubei address, so this reading belongs to this clinic and not to another branch — what is wrong on the listing is its pin, not its identity (see geoSuppressed). [gmp1] [gmp2] | 2/2 |
| ✓ | No recurring complaints None of the three reviews Google renders is critical, and the histogram carries no rating below five stars anywhere in the 27-review base, so there is no unread negative tail to disclose. Sample: the 3 reviews Google Maps renders on the place page, in Google's relevance order; a newest-first list was not available. Attribution re-checked automatically on 2026-09-07 after the verification pass found the listing pin 19.7 km from the published address: the Gubei and the Pudong queries return the same single place id ChIJ5wXjK1OKOCkRCDUKuqutxss and the listing carries this clinic’s own website, its published phone and an owner-written description naming this card’s Gubei address, so this reading belongs to this clinic and not to another branch — what is wrong on the listing is its pin, not its identity (see geoSuppressed). [gmp1] [gmp2] | 2/2 |
| ✓ | No suspicious review patterns The clean 27/0/0/0/0 wall was examined rather than assumed benign. The three visible reviewers hold 1, 3 and 2 reviews but come from three different countries and write in three different registers, their dates are spread across six months, they name a specific dentist and describe different treatments, and the owner answers them individually. A boutique clinic serving a small expatriate base produces this shape; nothing in the wording, the dates or the accounts carries a manipulation signature. The shape is recorded so the gate can see it was considered. Sample: the 3 reviews Google Maps renders on the place page, in Google's relevance order; a newest-first list was not available. Attribution re-checked automatically on 2026-09-07 after the verification pass found the listing pin 19.7 km from the published address: the Gubei and the Pudong queries return the same single place id ChIJ5wXjK1OKOCkRCDUKuqutxss and the listing carries this clinic’s own website, its published phone and an owner-written description naming this card’s Gubei address, so this reading belongs to this clinic and not to another branch — what is wrong on the listing is its pin, not its identity (see geoSuppressed). [gmp1] [gmp2] | 2/2 |
| ✓ | Active Facebook presence Facebook page linked from the clinic's own site, alongside Instagram, LinkedIn and X. [s1] | 1/1 |
| ? | TripAdvisor presence | 0/0.5 |
| ? | Other review platforms No profile on WhatClinic, Haodf, Dental Departures, Bookimed (editorial page only) or Trustpilot (checked 2026-10-02); Dianping, the main local review site, could not be read that day. [aidencare-dental-shanghai-platforms] [aidencare-dental-shanghai-platforms-2] [aidencare-dental-shanghai-platforms-3] [aidencare-dental-shanghai-platforms-4] [aidencare-dental-shanghai-platforms-5] | 0/0.5 |
Medical Infrastructure
9.5 / 15
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ? | On-site X-ray | 0/2 |
| ? | CBCT (3D imaging) | 0/2 |
| ✓ | Implantology All-on-4 implants, immediate implants, sinus lifting and bone grafting listed. [s1] | 2/2 |
| ✓ | Orthodontics Clear-aligner orthodontics listed. [s1] | 2/2 |
| ✓ | Oral surgery Crown lengthening, sinus lifting and bone grafting listed. [s1] | 2/2 |
| ✓ | Pediatric dentistry Paediatrics named as a covered speciality; Dr. Adrian Gaytan Davila's stated special interest is paediatric dentistry. [s1] [s2] | 1.5/1.5 |
| ✗ | Emergency care Home, services, contact and the Chinese pages were read; no emergency or same-day service is documented. [s1] [s3] [s4] | 0/1.5 |
| ✓ | Works with international patients Direct billing with MSH China and assisted billing with further international insurers; the clinic addresses the expatriate community explicitly. [s1] [s5] | 2/2 |
Communication & Service
5.8 / 10
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✗ | WhatsApp / LINE available The clinic directs patients to WeChat; no WhatsApp or LINE contact is published. [s3] | 0/2 |
| ◐ | Response speed Contact page states a reply typically within one day; the clinic's own statement, not independently measured. [s3] | 0.75/1.5 |
| ✓ | English spoken A dedicated English phone line, an English-first website and dentists whose biographies state fluent English. [s2] [s3] | 2.5/2.5 |
| ✓ | Pre-visit consultation possible Enquiry form and WeChat consultation before booking. [s3] | 1.5/1.5 |
| ✓ | Clear service explanations Treatment explainer articles on the clinic's own blog (implants, bone grafting, crown lengthening, TMJ). [s1] [s6] | 1/1 |
| ? | Convenient opening hours | 0/1.5 |
AI & Search Visibility
2.5 / 10
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist China", "English speaking dentist China", "dental implants China", "emergency dentist China", "China dental clinic for expats".
| ✗ | Mentioned for: best dentist China [sq1] | 0/1 |
| ✗ | Mentioned for: English speaking dentist China [sq2] | 0/1 |
| ✗ | Mentioned for: dental implants China [sq3] | 0/1 |
| ✗ | Mentioned for: emergency dentist China [sq4] | 0/1 |
| ✗ | Mentioned for: China dental clinic for expats [sq5] | 0/1 |
| ✓ | Structured data on website Homepage JSON-LD declares Dentist, MedicalClinic and LocalBusiness. [aidencare-dental-shanghai-r6s] | 1.5/1.5 |
| ◐ | Google indexing quality own-brand domains (aidencare.com and a parallel aidencareshanghai.cn) together appear 3 times from position 5, behind three SmartShanghai directory listings and Instagram (web search 2026-09-07) [giq1] | 1/2 |
| ✗ | Dedicated service pages Treatments are listed on the home page; the separate pages are blog articles rather than service pages. [s1] | 0/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
| Dentist | Specialization | Licence No. |
|---|---|---|
| Dr. Oscar Sum (岑医生) [s2] [s4] | CEO and dental director; prosthodontics, orthodontics and implant dentistry; BDS King's College London, MSc Dental AI | not verified |
| Dr. Adrian Gaytan Davila [s2] | General dentist, special interest in paediatric dentistry | not verified |
| Dr. Karina Senli [s2] | General dentist; biological and sports dentistry, prosthodontics, aesthetic treatment | not verified |
| Dr. Jennifer Xu [s2] | General dentist, special interest in cosmetic dentistry; DDS University of Melbourne | not verified |
Dentists are named; their licence numbers have not been checked against public sources yet — unverified, no penalty.
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Information Transparency: Real clinic photos
- Price Transparency: Cleaning price listed
- Price Transparency: Filling price listed
- Price Transparency: Crown price listed
- Price Transparency: Implant price listed
- Price Transparency: Consultation price listed
- Price Transparency: X-ray / imaging price listed
- Reputation & Reviews: TripAdvisor presence
- Reputation & Reviews: Other review platforms
- Medical Infrastructure: On-site X-ray
- Medical Infrastructure: CBCT (3D imaging)
- Communication & Service: Convenient opening hours
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://www.aidencare.com/ |
|---|---|
| Phone | +86 21 6167 1809 |
| https://www.facebook.com/profile.php?id=61552221075962 | |
| Google Maps | Map listing |
| Address | 上海市长宁区红宝石路188号古北SOHO 30楼 / 30F Gubei Soho, 188 Hongbaoshi Road, Changning District, Shanghai |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://www.aidencare.com/ | Clinic identity, treatment list, address, phones, social profiles, insurance partners | 2026-09-04 |
| s2 | https://www.aidencare.com/team | Named clinical team with qualifications, special interests and languages | 2026-09-04 |
| s3 | https://www.aidencare.com/contact | Address, phones, WeChat, enquiry form, transport directions, reply-time statement | 2026-09-04 |
| s4 | https://www.aidencare.com/zh | Chinese-language site; the clinic's own Chinese name (Aidencare Dental Clinic in English) and Chinese treatment list | 2026-09-04 |
| s5 | https://www.aidencare.com/msh-dental-shanghai | MSH China direct billing and insurance reimbursement support | 2026-09-04 |
| s6 | https://www.aidencare.com/post/implant-dentistry-3-understanding-bo… | Plain-language treatment explanations published by the clinic | 2026-09-04 |
| gm | https://www.google.com/maps/place/Aidencare%20Dental%20Clinic/@31.2… | Google Maps place record read through the place backend on 2026-09-05: name "Aidencare Dental Clinic", website https://www.aidencare.com/ and telephone +86 191 1738 6506, both identical to what the clinic publishes on its own contact page. Rating 5.0 from 27 reviews. This is the one China listing in the set that does not carry Google's "Claim this business" call-to-action. (Recorded on 2026-09-05 and cited by no rating criterion — the live place page read the next day is what the reputation figures cite. The supports text of this source was missing from the card; it was written on 2026-09-10 from the record kept beside it, and the page was not re-read on that date.) | 2026-09-05 |
| sq1 | search:best dentist Shanghai | AI/search visibility scout 2026-09-04 | 2026-09-04 |
| sq2 | search:English speaking dentist Shanghai | AI/search visibility scout 2026-09-04 | 2026-09-04 |
| sq3 | search:dental implants Shanghai | AI/search visibility scout 2026-09-04 | 2026-09-04 |
| sq4 | search:emergency dentist Shanghai | AI/search visibility scout 2026-09-04 | 2026-09-04 |
| sq5 | search:Shanghai dental clinic for expats | AI/search visibility scout 2026-09-04 | 2026-09-04 |
| gmp1 | https://www.google.com/maps/place/Aidencare%20Dental%20Clinic/@31.2… | Live Google Maps place page read in a browser: rating, review count, star histogram, review dates, owner replies, listing website, phone, address and pin coordinates | 2026-09-06 |
| gmp2 | https://www.google.com/maps/place/?q=place_id:ChIJ5wXjK1OKOCkRCDUKu… | Google Maps place record (place id ChIJ5wXjK1OKOCkRCDUKuqutxss, feature id 0x29388a532be305e7:0xcbc6adabba0a3508) read automatically through the /maps/preview/place backend: name, category, listing website, listing phone, rating 5.0 from 27 reviews, pin coordinates, the absence of any street-address field, and the owner-written place description naming 30F Gubei Soho, 188 Hongbaoshi Road, Changning | 2026-09-07 |
| giq1 | search:上海怡德恩口腔诊所 上海 Aidencare Dental Clinic Shanghai | own-brand domains (aidencare.com and a parallel aidencareshanghai.cn) together appear 3 times from position 5, behind three SmartShanghai directory listings and Instagram | 2026-09-07 |
| aidencare-dental-shanghai-platforms | https://www.whatclinic.com/dentists/china/shanghai | WhatClinic, read 2026-10-02: its Shanghai listing (1 page, 3 clinics) has no profile for Aidencare Dental Clinic | 2026-10-02 |
| aidencare-dental-shanghai-platforms-2 | https://www.haodf.com/hospital/list-31.html | Haodf hospital list for Shanghai, read 2026-10-02: 284 hospitals, none of them this clinic | 2026-10-02 |
| aidencare-dental-shanghai-platforms-3 | https://www.dentaldepartures.com/ | Dental Departures, read 2026-10-02: its clinic search recognises China as a location and returns no clinic there | 2026-10-02 |
| aidencare-dental-shanghai-platforms-4 | https://us-uk.bookimed.com/clinic/aidencare-dental-clinic/ | Bookimed, read 2026-10-02: its page "Aidencare Dental Clinic" is written by Bookimed's own editor, with no patient reviews - not a profile with reviews or one kept by the clinic | 2026-10-02 |
| aidencare-dental-shanghai-platforms-5 | https://www.trustpilot.com/review/aidencare.com | Trustpilot: no company page for aidencare.com, the clinic's website (page not found, checked 2026-10-02) | 2026-10-02 |
| aidencare-dental-shanghai-r6s | https://www.aidencare.com/ | Homepage HTML has JSON-LD of type Dentist, MedicalClinic and LocalBusiness (alongside PostalAddress, GeoCoordinates, OpeningHoursSpecification and Language) (read 2026-10-02). | 2026-10-02 |
Change History
| Date | Change |
|---|---|
| 2026-10-02 | Read the clinic website (homepage, sitemap and service pages): structured data found. |
| 2026-09-07 | Pin attribution audited automated after the verification pass recorded the Google pin as ~19.7 km from the published address and a later geo backfill silently re-derived it from contacts.googleMapsUrl. The place record behind that URL (place id ChIJ5wXjK1OKOCkRCDUKuqutxss) was read through the Google Maps place backend: it carries the clinic’s own website aidencare.com, the phone +86 191 1738 6506 the clinic publishes, rating 5.0 from 27 reviews, no "Claim this business" call-to-action, and an owner-written description ending "We are located in one of Shanghai’s most iconic buildings at Gubei Soho, 30F, 188 Hongbaoshi Road, Changning, Shanghai" — this card’s address. Map searches for Aidencare Gubei, Aidencare Pudong and the Chinese name Yide'en Kouqiang Shanghai all return that one place and no second Shanghai branch, so the rating, review count, histogram and review reading are correctly attributed and stay. The listing publishes no street address; its only location signal is the pin at 31.2689599,121.5865799, which Google itself reverse-geocodes as "7H9P+HJP Pudong, Shanghai, China", 19.6 km east of Gubei Soho. Verdict: right clinic, wrong pin. geo stays null and the card now carries geoSuppressed, so nothing re-derives the Pudong pin; a correct pin needs a source other than the Google listing. |
| 2026-09-06 | Checked by hand in a browser: the Google Maps place page was opened in a real browser and read for rating, review count, star histogram, review recency, owner replies, complaint and manipulation reading, listing website, phone, address and pin coordinates; the checks that needed a rendering browser were worked through on the clinic own channels. |
| 2026-09-04 | Initial data collection for the China Dental Transparency & Trust Index: verified from the clinic's own English and Chinese site (home, team, contact, careers, insurance and blog pages). Google Maps could not be opened from our network after four separate searches, so rating, review count and coordinates are unverified. Clinic licence unverified: the Shanghai and national Chinese registers are both unreachable from outside mainland China. |
A question or a correction?
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